We have established multiple warehouses around the world to ensure the efficient delivery of goods to customers. So, usually, your order will be shipped from the warehouse closest to you.

The time frame for order delivery is divided into two parts:

  • Processing time
    Order verification, quality check and packaging. All orders are sent to the fulfillment center for dispatch within 2-7 business days after the order is placed.
  • Shipping time
    This refers to the time it takes for items to be shipped from our fulfillment centerto the destination.
    Standard Shipping/Free Shipping
    Usually takes about 10-25 days (Shipped by Postal Service. If your order is shipping to Brazil or Russia, it will take about 30 days to arrive at their destination but can take longer from time to time).
    Express Shipping
    usually takes about 5-15 days.

Important Notice: Due to the currently global epidemic, Shipping time will be affected and may be delayed for extra 5-20 days. We will track the transportation for you, Please wait in patient, Good things are worth waiting for!

OUR UPDATES ON COVID-19

The health and safety of our customers and communities around the world is our top priority.

One of our company values is caring. The way everyone is looking after each other is truly inspiring. We take strength from the fact that our products can bring families together for moments of joy, even at the most uncertain times.

Here are a few updates on the measures we’re currently taking:

SHIPPING AND DELIVERIES

We’re still shipping orders during this period, but deliveries are likely to take longer right now. As we’re receiving more orders than we expected and we’re following additional safety measures at our warehouse, deliveries are currently taking 15-30 days to arrive after the order date.

Our couriers are taking lots of steps to follow the latest safety guidance by providing masks, gloves and sanitizers for their delivery drivers. They’re also offering contact-free deliveries, giving customers the option to have packages delivered to a safe place. As we work with many different couriers around the world, they’ll also be following local guidelines for your region. If you’d like to find out more, please check with your local courier for more information.

EMPLOYEE SAFETY

Making sure that our employees and their families are safe is very important to us. We’re helping all employees whose jobs allow them to work flexibly, to stay safe at home so that they can balance work with family and childcare responsibilities more easily.

For our colleagues who need to come to work, we’re taking extraordinary measures to protect their health and wellbeing. Employees are able to have their temperature checked and we’re following strict hand washing and sanitizing guidelines. We’ve also rearranged our workspaces so that employees can spread out and make sure they have enough space between each other.

PRODUCT SAFETY

From the factory floor to the delivery truck, we’re taking great care to make sure our employees and customers stay safe. Our factories, warehouses and distribution centers follow guidelines we have in place across all of our sites which meet the strictest global safety standards. If you’re ever concerned about any packaging, you should wipe it down with a disinfectant and wash your hands afterwards.

CONTACT US

If you still require help, Please feel free to CONTACT US.